9th International IT-BPM Summit to feature industry experts, global thought leaders

After the successful launch of the IT-BPM industry’s Accelerate PH Roadmap 2022, the International IT-BPM Summit (IIS) returns for its 9th year in the midst of a divisive conversation on the impact of artificial intelligence. Titled “Ph DNA: Human Tech”, the Summit brings together top global thinkers, industry players and analysts to key in their insights on the future of jobs, artificial intelligence and the industry itself.

“Many experts are predicting that the workforce is in danger of being replaced by automation but that is simply not the case,” said IBPAP President, Rey Untal. “What is often overlooked about automation is that while it is expected to impact certain jobs in the sector, this will also enable the IT-BPM industry to move up the value chain, resulting in an increase in mid-skilled jobs and high-skilled services,” he added. “That is why it is important for us to continue the conversation at the Summit, where we have experts flying in from all over the globe to discuss the impact of technology and the future of the industry in great detail.”

Setting the stage for the Summit are the IT-BPM industry’s two largest and longest-serving associations - the Information Technology and Business Process Association of the Philippines (IBPAP) and the Contact Center Association of the Philippines (CCAP), partnering to prime the event and extend the conversation to the entire IT-BPM space - from contact centers to the budding upstart sectors in information technology, software development, game development and healthcare information management.

CCAP Chair Benedict Hernandez urges stakeholders to take part in the Summit, saying, “The IIS is the most anticipated IT and BPM event in the industry where everyone comes together to discuss issues that impact the sector. This partnership gives us the opportunity to contribute significantly to the conversation. This is part of our long-standing commitment to harness and harmonize cross-sector efforts to strengthen the contact center industry’s top market position in the world.”

The conference will also serve as the launching pad for the new Country Brand and Narrative - a top priority of the Roadmap 2022’s high impact programs on Country Marketing - and to continue the Philippine IT-BPM industry’s thrust to solidify its position as one of the top players in the global marketplace and highlight the country’s competitive edge on unparalleled customer experience and world-class talents.

“After months of extensive brand auditing and thoughtful dialogues with our stakeholders, we will finally launch the new country brand and narrative at the Summit,” said IBPAP Vice Chair, Catherine Salceda-Ileto. “The Philippines is a global leader in the IT-BPM space but we are not done growing,” she added. “We see opportunities to turn disruptive technological headwinds into advantageous differentiating factors for the Philippines. We are excited to see global and local leaders work together to showcase and find applications for the unique value proposition of the Philippine IT-BPM industry.”

And to recognize the drivers and enablers of the IT-BPM industry, the Flare Awards returns on the eve of the IIS to celebrate the tireless efforts of the individuals who have helped shape the sector into one of the country’s top-performing industry and economic contributor.

The 9th IIS is set to be held on November 7 at the Makati Shangri-La, Manila in Makati City. For more information, log on to www.internationalitbpmsummit.com.

About the Summit:

For the past eight years, the International IT-BPM Summit (IIS), formerly known as the International Outsourcing Summit, has been serving as an avenue for industry stakeholders to learn new insights and network with international industry leaders and experts. This year, the event aims to drive leaders and decision makers to take advantage of the technological revolution that will shape the future of the IT-BPM industry and further its role as one of the top economic boosters in the country.

On it’s 9th year, the IIS takes the conversation to the next level by bringing together global thought leaders and analyst groups to discuss possible opportunities and headwinds especially in the realm of technology and future of the industry. IBPAP partners with the Contact Center Association of the Philippines (CCAP) to elevate the conversation and launch the new Philippine country brand and narrative at the Summit.

About the Information Technology and Business Process Association of the Philippines (IBPAP)

The Information Technology and Business Process Association of the Philippines (IBPAP) is the enabling association for the information technology and business process management (IT-BPM) industry in the Philippines. IBPAP serves as the one-stop information and advocacy gateway for the industry. With over 300 industry and support-industry members, and six associations—the Animation Council of the Philippines, Inc., Global In-House Center Council, Contact Center Association of the Philippines, Game Developers Association of the Philippines, Healthcare Information Management Association of the Philippines, and Philippine Software Industry Association—IBPAP plays a pivotal role in sustaining rapid growth of the IT-BPM industry by working to ensure an enduring supply of high-quality labor, supporting service innovation, and providing country visibility.

IBPAP assists investors in setting up operations easily and quickly in the Philippines. Relevant research, introductions to key government and industry officials, and a series of briefings at each step of the investment process ensure a seamless development process. Ongoing support is provided through a wide variety of initiatives, including programs for HR development, business development, knowledge sharing, and networking opportunities.

About the Contact Center Association of the Philippines (CCAP)

The Contact Center Association of the Philippines (CCAP) is the premiere organization representing the Philippine contact center industry. CCAP takes a leading role in harnessing, harmonizing and galvanizing cross-sector efforts that enable the Philippine contact center industry to sustain the country’s global leadership in market share, innovation and best practices.

As a non-profit organization, CCAP promotes awareness of the contact center industry; active exchange of ideas, new technologies, best practices and innovations; and the sustained growth of the industry and the country. Established in 2001, it has grown to represent more than 80% of the industry economic activity and employment.